Privacy Policy
1. Identity of the data controller
The company C2Care, SAS with capital of €558,047.88, registered with the Toulon RCS under number 815 196 332, whose head office is located at 101 Avenue Desmazures, 83110 Sanary-sur-Mer, France, is responsible for the processing of personal data collected as part of its services.
For any questions relating to the protection of personal data, you can contact us at the following address: support@c2.care
2. Scope
This privacy policy applies:
- On the website www.c2.care
- To the platform accessible via app.c2.care
- To the C2Care application accessible via virtual reality headset
- To associated services (account creation, subscription, support)
3. Personal data collected
A. Data collected via the website (www.c2.care)
When using the site, we may collect:
- First and last name
- E-mail address
- Phone number
- Professional information (if applicable)
- Navigation data via cookies
This data is collected only when you provide it voluntarily or when using our online services.
B. Data collected via the app.c2.care platform and the C2Care application
As part of the use of the VR platform and application, we only collect the data strictly necessary for the operation of the service:
- Email address and login credentials
- Technical data (device type, application version)
- Limited usage data: time spent in environments and use of features
We do not collect:
- Full conversations with interactive characters
- Biometric data
- Movement tracking data
- Voice recordings
When the user uses the voice feature, the voice is converted to text in order to enable the operation of the service. Voice data is not stored by C2Care.
The data collected is strictly limited to what is necessary for the provision of the service.
C2Care does not sell any personal data to third parties.
4. Use of third-party services
Some interactive features rely on services provided by OpenAI.
In this context:
- Texts from interactions can be transmitted to OpenAI to generate dynamic responses
- C2Care does not retain conversations
- This data is not used by C2Care for commercial purposes
OpenAI acts as a technical subcontractor.
Data hosting is provided by Amazon Web Services (AWS), on servers located in Frankfurt (Germany), within the European Union.
These service providers act solely on the instructions of C2Care and are contractually bound to respect the confidentiality and security of the data.
5. Purposes of processing
Personal data is processed for:
- Allow the creation and management of accounts
- Provide access to the platform and application
- Ensure proper technical functioning
- Measure overall usage of the service (time of use)
- Guarantee security and prevent abuse
- Respond to support requests
- Respect legal obligations
6. Legal basis for processing
For users located in the European Union, processing is based on:
- Execution of the contract (provision of the service)
- Legitimate interest (improvement and security of the service)
- Consent (marketing communications if applicable)
- Legal obligations
7. Shelf life
Personal data is kept:
- During the entire duration of account activation
- For the duration necessary to comply with legal obligations
The user can request the deletion of their account at any time by writing to: support@c2.care
8. User Rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access
- Right of rectification
- Right of erasure
- Right to object
- Right to limitation
Any request can be sent to: support@c2.care
9. Data security
C2Care implements appropriate technical and organizational measures to ensure the protection of personal data against unauthorized access, loss, alteration or disclosure.
10. Concerned audience
The C2Care services are intended exclusively for an adult audience.
11. Policy modification
This privacy policy may be modified at any time to reflect legal or technical developments.
The current version is the one published on this page.